At Kiekeboe, we do everything we can to make you happy with your order. Not entirely satisfied? You can then make use of your legal right of withdrawal.
Right of withdrawal
You have the right to withdraw from your order up to 14 days after receipt without giving any reason. After notifying us of your withdrawal, you then have another 14 days to return the product.
Conditions for returns
During the cooling-off period, you may view and assess the product to the extent necessary to establish its nature, characteristics, and functionality, just as you would be allowed to do in a physical store.
Should the product be damaged or the packaging be more damaged than is necessary to assess the product, we may charge you for the resulting depreciation in value.
Please handle the product with care and ensure it is well-packaged when returning it. As far as reasonably possible, return the product complete and with the supplied accessories.
Exceptions
The right of withdrawal can only be excluded when legally permitted.
For products that are not suitable for return for reasons of health protection or hygiene, the exception only applies if the product was supplied sealed and this seal has been broken after delivery.
If such an exception applies, this will be clearly stated for the relevant product before purchase.
Registering a return
You can register your return within the cooling-off period via:
- your Kiekeboe customer account; or
- an email to info@bykiekeboe.nl
Please include your name and order number. You may provide a reason for the return, but this is not mandatory.
Upon receipt of your notification, you will receive further return instructions.
Return address
Kiekeboe
Vallettapad 238
3541 DX Utrecht
The Netherlands
Return shipping costs
The direct costs of returning are at your own expense, unless:
- we have delivered the wrong product;
- the product was delivered damaged or defective;
- we explicitly state in advance that we will cover the return costs;
- the law stipulates otherwise.
Refunds
When you exercise your right of withdrawal, we will refund all amounts to which you are legally entitled, including the costs of our cheapest standard delivery, no later than 14 days after we have received your withdrawal notification.
We may withhold the refund until we have received the product or until you have demonstrated that you have sent the product back, whichever occurs first.
The refund will be made using the same payment method as the one used for the original order, unless we explicitly agree otherwise.
If you chose a more expensive shipping method for your original order than our cheapest standard delivery, we are not required to refund the difference in shipping costs.
Damaged or incorrectly delivered?
Did you receive a damaged, defective, or incorrect product? Please contact us as soon as possible at info@bykiekeboe.nl, preferably with photos. We will then work together to find a suitable solution.